Heated Seat Quit After Connectivity System Fitted.

Zuki1

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Just spoke with Truimph USA, as I call them every other week....and the software update was supposedly released last week. I won't believe it until I talk to me dealer tomorrow....
 

neilh

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Just spoke with Truimph USA, as I call them every other week....and the software update was supposedly released last week. I won't believe it until I talk to me dealer tomorrow....
Let me know how you get on. I am also going to give the dealer a call later for this update. It was a shame really as I had none of th eother issues that people complained about such as pairing and volume control - then I try the heated seat and nothing! I am also hoping they include a couple more displays when they update it as I miss the layout of some of the original ones.
 

Zuki1

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Update... My dealer did the update. The heated seat works on high only. If I press the button a 2nd time it still stays on high. A third press and it goes off. Fuel gauge is still not fixed. When filled it goes to full for a moment and then all bars disappear.

Pretty disappointed with Triumph. They had six months to get the software updated? Don't they even test anything before sending it out?

I have been very patient with them and never hear a reply after speaking with Triumph USA even though they say they will forward it on.

Anyone want to buy a Tiger 800 XCa??

Larry
 
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Vector

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Sorry you are having such problems, it gets frustrating. I gave up on my Vanderhall because due to lack of company support.
 

sikatri

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Sad. I considered a newer model of Triumph when I was looking for mine. Decided on an older model with minimal electronics. Shame these type of problems pop up.
 

Vector

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That's what happens when electronics are produced in China.
 

buddyrm

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Update... My dealer did the update. The heated seat works on high only. If I press the button a 2nd time it still stays on high. A third press and it goes off. Fuel gauge is still not fixed. When filled it goes to full for a moment and then all bars disappear.

Pretty disappointed with Triumph. They had six months to get the software updated? Don't they even test anything before sending it out?

I have been very patient with them and never hear a reply after speaking with Triumph USA even though they say they will forward it on.

Anyone want to buy a Tiger 800 XCa??

Larry
Well super disappointing, I have requested Triumph USA to have my software put back to original, I will be removing my Bluetooth module and sending it back. Incredible how they are unable to fix it or even test it properly before releasing software. Not worth all the headache. It's clear now that they are unable to fix this.
 

Vector

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I have concerns about the fly by wire throttle, glad my Street Twin has nothing else "connected".
 

Charlie1780

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i have the 2020 Tiger 800 XRT which had the same issue i.e losing the front heated seat. I was in the dealer last week and they say that Triumph have still not released an update... i have had the bike for 15 months now ?!?!?!

Will they still do the update when the bike is out of warranty?

I have since also bought the McQueen Scrambler and had one fitted to that and currently have no issues.... but it doesn't have a heated seat lol
 

Zuki1

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My dealer said that they will work to make this right and won't charge me, since it is not my fault.

Triumph USA did finally give me a contact email to office in the UK, but their response was useless and they didn't even read my email. They said that..

"I'm pleased to say that revised software was released to dealers last week to resolve the issues you have raised with the fuel gauge and heated seats."

So my bike is at the dealer again.....as they want to do some testing......
 

buddyrm

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Please let me know if they can revert the software as my dealer said they tried and it failed.
Well I was contacted by Triumph USA, they said that if you remove the bluetooth module, they will be able to reload the software back to original. But the module must be removed first or unpluged, if the laptop software detects the bluetooth module, it can not roll it back. I was assured that this would work. Ask the dealer to do that and see what happens.
 

LeBombardier

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I have a Tiger 800 XRT with all the same issues you guys are facing... I'm also conscious that outside of the UK support can also feel second-class. Rest assured I'm in the UK and support is shocking here, and my local main dealer that originally fitted the system hasn't even heard of the issues we've been raising since April - BEFORE mine was installed.

Having been assured by this and other threads I've booked my bike in for a software update this coming Friday ahead of a moto medic gig the day following - I can't be having a drivers seat that doesn't warm up if the weather turns inclement. TBH I'd take a high heat setting above none at all at this stage, especially as British autumn/winters can bite and as a volunteer Blood Biker I don't have the luxury to choose my ride outs at ~3am! I'll let you folks know how I get on in the world of Blighty - y'all not on your own out there!
 

Charlie1780

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Interesting times .. I too am in the Uk .. which dealer are you using ? Be interesting to know whether they are all quoting the company line or if any of them are trying harder to get it fixed .
Thank god it hasn’t affected the rear heated seat or my wife would have given me hell last weekend on our trip to London and back … and it’s not that cold here yet !!
I will book mine in for the software update.
 

Charlie1780

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One other thing … coming back from London on Sunday evening my fuel had dropped down to 2 bars so I stopped to fill up … e10 was the only fuel on offer so I filled up with that … upon getting back on the road I noticed that my fuel gauge had gone off completely .. not just empty but showing nothing at all … I did another 40 miles before it came back on .. I wonder if that’s connected to the connectivity issues at all ????
 

buddyrm

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One other thing … coming back from London on Sunday evening my fuel had dropped down to 2 bars so I stopped to fill up … e10 was the only fuel on offer so I filled up with that … upon getting back on the road I noticed that my fuel gauge had gone off completely .. not just empty but showing nothing at all … I did another 40 miles before it came back on .. I wonder if that’s connected to the connectivity issues at all ????
Yes it is, my bike has the fuel issue also after the update.
 

Charlie1780

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But mine hasn’t been updated yet ?
 

buddyrm

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But mine hasn’t been updated yet ?
You do not have the update or Bluetooth module installed? You have only the original software? Now that is weird. Before my Bluetooth module and update, the fuel gauge was fine.
 

Charlie1780

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Sorry… I do have the module fitted but the software hasn’t been updated since .. is what I meant .. the module was installed over 12 months ago .. heated seat not worked since but only this week has the fuel gauge had this problem .
 

buddyrm

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Sorry… I do have the module fitted but the software hasn’t been updated since .. is what I meant .. the module was installed over 12 months ago .. heated seat not worked since but only this week has the fuel gauge had this problem .
But you took at least one update or is the software still the factory version.?
 

Charlie1780

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The software update may have been done when it went in for servicing
 
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